Terms of service
Written for the person signing rather than for a court to admire. It says what each thing we sell actually is, what ends it, and — where nobody has decided a condition yet — that nobody has decided it.
Last updated Written from what this system actually does, and not yet read by a lawyer. That reading happens before anything on this site can be bought.
You keep what you have paid for.
Stopping a subscription means we take no further payment. It is not a refund of the period you are part-way through — you keep that until it runs out, and you can carry on using it the whole time. After it runs out there is a grace period in which everything still works and we ask you to pay: a fortnight for KaryalayOne and websites, and seven days for business email and email campaigns. After that it is switched off.
Business email is the one thing that is suspended rather than switched off. Nobody can sign in or send, but mail sent to your addresses still arrives and is kept. Only if it is still unpaid thirty days after that does receiving stop too.
Switched off is not deleted. Your records, your files and your settings stay exactly where you left them, and paying for the next term brings them all back. We have not set a date after which any of it goes, and we are not going to imply one here — if that changes you will be told before it does, not after.
Nothing renews by taking money from you automatically. A term ends, we email you, and you decide. The one exception is a domain name you have deliberately set to renew itself, which is separate and which you switch on and off yourself.
What you are buying
The ending is the half of an arrangement people find out about last and need first, so it is the column this table spends its width on.
| What | What it is | What ends it |
|---|---|---|
| The platform | A subscription to your own copy of the business software, sold as four sets and counted by the people who sign in. A shop takes the sets a shop needs and a distributor takes more; neither is buying a different product. It is bought three months at a time or longer, and the term is paid at the start of it. | The term you paid for runs to its date. Falling behind after that does not delete anything — the sets lock and what is left goes read-only, so your records are still there to look at. Nor does the date passing shut the door the same morning: there is a warned period after it, and how long that period is has not been settled, so this page will not name it. What a change in the middle of a term does to the money is on the list of gaps below. |
| A website | A subscription by the year rather than a job you commission. There is no fee to build it and no bill for asking to have something changed afterwards. What you pay for is the thing you edit it in, the hosting that serves it, and the room your pictures and files take. | You stop paying, and the site stops being served. The words and the pictures are yours throughout — but how you would take them with you is one of the gaps below, and it is better named than assumed. |
| A name | Held for a term rather than bought outright, and registered in your details rather than ours. Most of what it costs belongs to whoever runs its ending, and their rules bind us exactly as they bind you. | The term runs out, or you move it away — and the code that moves it is yours whenever you ask for it. If the date goes past, the ending takes the name back through its own stages, and at the end of them anybody may have it. That last step is the one thing here that no amount of money undoes. |
| Mailboxes on your own name, blocks of sending bought ahead for your own software, and campaign sending charged by the month against the size of your list. They are three separate things to buy, none of them needs anything else we sell, and every one of them needs a name for the mail to arrive at. | Not settled — including the question that matters most, whether falling behind stops mail going out or also stops it coming in. Losing incoming mail is not a soft suspension, and until somebody decides that, this page will not imply an answer. |
Per part
This is the term most often misunderstood, because in most software “switched off” means greyed out and still sitting there.
The sets stand on their own. You can run billing and customers with no stock at all, or the people and the payroll with none of the selling. Adding one adds a section to the same system rather than signing you up to another product with its own setup and its own copy of your customer list.
Limits are set alongside them — how many branches, how much room, how many of a thing — and they come with the sets rather than being priced. What decides your price is which sets you took and how many people sign in, not the size of your letterhead.
A set you are not paying for is not there. It is gone from the menu, and it refuses to open however you try to reach it — including by typing the address of a page inside it. It is not hidden and it is not greyed out; the door is shut rather than painted over.
Worth knowing before you assume a part switched off for a while is a part quietly still running. What happens to what it held while it was on is one of the gaps this page names further down.
If you register a name here
We sell names because a business setting itself up should not be sent to a stranger for the one thing its site and its mail both hang off. We are not the people who run the endings, and this is where that distinction matters to you.
Not in ours, and not in a holding account with your name written beside it. You are the registrant.
Ask, and it is shown to you. We keep a note of when it was shown, and that note is there to protect you rather than us. Being able to leave without asking anybody’s permission is the only test of the sentence above that is worth anything.
A name cannot begin moving anywhere without you turning that off first, which is what stops somebody else starting it.
A name cannot move at all within about two months of being registered or last moved. That is the rule of whoever runs the ending; nobody here can waive it, and anybody who offers to is telling you something untrue.
The people who run the endings require that address to be confirmed, and names whose address is never confirmed get suspended. We will chase you about it rather than let that happen quietly.
Your side of it
Short, because a long list of obligations is usually a company describing what it will blame you for later.
Almost everything that goes wrong here is something we saw coming and tried to tell you about — a date approaching, an address that needs confirming, a payment that did not go through. An old number or a mailbox nobody opens turns a warning into a surprise.
A signed-in session is how this system knows who you are, and it cannot tell one pair of hands from another. Anyone who has your password is you as far as it is concerned, which is the plainest reason to add the second step, and to sign out everywhere else the moment you see a session you do not recognise.
These pages describe a system that is still being built, and the person best placed to catch a sentence that has gone out of date is the person it was written for. Nothing here is improved by you being polite about it.
Not settled
Every one of these is a decision somebody has to take rather than a sentence somebody forgot to write. Naming them is more use to you than a paragraph that sounds like an answer and is not one.
None of this is safe to leave open for long, and none of it is open by accident: each one waits on a commercial decision rather than on somebody finding the time to write it down. They will be answered here before anything on this site can be bought.
If a condition matters to your business, ask about it before you buy rather than afterwards — and if the answer is not on this page yet, say so and we will have to give you a real one. That is a better way to find the gaps than waiting for one of them to matter.
