Business Tools · Operations
Orders, tracked from what was promised to what went out
Order management for Indian businesses: orders taken, priced with GST, moved through your own statuses and sent out in shipments your customers can track.
What it does
Orders: where they come from, their prices, statuses and shipments
Every order is priced in the office, moved on by your own statuses, and sent out in shipments you can follow.
Where orders come from
- Taken by your staff
- Pick the customer, add items from the catalogue, then the order’s details. Only staff who may edit orders can change a price.
- Your catalogue page
- A visitor fills a cart on the catalogue you share and checks out with the payment instructions you write.
- Your website
- A website connected to KaryalayOne places its orders here, with online payment taken on the website.
- One list
- Every order with counts at the top, filtered by status, payment, where it came from and date, and searchable.
Prices, GST and the customer
- From the Retail list
- Each line is priced from your catalogue’s Retail price list.
- Priced in the office
- An order from your catalogue page or your website is priced again when it arrives, not taken at the figure the visitor’s screen showed.
- GST line by line
- CGST and SGST, or IGST, and cess on each line — intra- or inter-state from your branch and the shipping state.
- The customer matched
- By phone, then email, or added as new. Their details and addresses are kept on the order as they were.
- A draft invoice
- Made with every order, with the same lines and prices. A branch setting switches it off.
Your own statuses
- Named by you
- A label, a colour and a place in the order, per branch. One is the default for new orders; some are final.
- A set to start from
- Placed, Confirmed, Packed, Shipped, Delivered and Cancelled, to rename, recolour and reorder.
- Every change kept
- Each move from one status to the next is kept in the order’s history, with who made it, when, and a note. A cancellation keeps its reason.
Shipments and tracking
- Several per order
- Send an order out in one shipment or several, each numbered.
- What each one carries
- The carrier, the tracking reference and its link, the warehouse it left from, and a note.
- Its own stages
- Packed, Ready for pickup, Dispatched, In transit, Out for delivery, Delivered — yours to edit, each step kept with its time.
- Looked up by the customer
- On your catalogue page, with the order number and their phone or email.
- Stage reached
- Stage to come
Shipments
One order, sent out in two shipments
Each shipment keeps its own tracking and stages, and the customer reads both with the order number and their phone or email.
The order
Its lines and GST as they were priced, and a status you move on yourself — Confirmed, Packed, Shipped — each change kept.
Two shipments
Part goes today and part next week. Each shipment carries its own carrier, tracking reference and link, and the warehouse it left from.
Each at its own stage
The first has reached Delivered while the second is In transit. Every stage is recorded with its time.
The customer looks it up
On your catalogue page, with the order number and their phone or email: the order’s status, and each shipment’s carrier, tracking link and stages. Nothing is sent to them; they look when they want to.
Hand-offs
Orders with the catalogue, customers, invoices and stock
What passes between Orders and the parts around it, and where to read about each.
Catalogue →
Every line is a catalogue item or variant, priced from its Retail list; your catalogue page is where visitors check out.
Customers →
The customer is found by phone or email, or added, and their details and addresses land on the order.
Invoices →
A draft invoice is made with each order, carrying the same lines and prices.
Stock & warehouses →
A shipment names the warehouse it left from. The stock figure itself is kept on the stock screens.
Orders placed on your website arrive here with the rest — how your website reads your records.
What it costs
The price of Orders
Orders comes in the Operations set with Catalogue, Stock & warehouses and price requests, priced per person per month. Projects is an add-on.
Operations
₹99.00₹89.10a person, a month
₹267.30 a person for the 3 months, paid at the start.
Paid every three months, the shortest term the set is sold on. Prices exclude GST.
- No count of orders
- Take as many orders, and send as many shipments, as the business needs.
- Priced on your seats
- Each seat is one person who can sign in, and the set is priced on every seat.
- Longer terms cost less a month
- Every term and every add-on is priced on the pricing page.
Before you start
Questions about orders
What a dispatch desk asks before moving its orders over — including where the answer is no.
No. Nothing an order does changes the stock figure — not placing it, shipping it or invoicing it. A shipment records which warehouse it left from, and stock is moved on the stock screens: goods received, a transfer between warehouses, or an adjustment to what you counted.
No. No message is sent to the customer at any stage. They look their order up on your catalogue page with the order number and their phone or email, and see its status and each shipment’s carrier, tracking link and stages.
Not directly. Nothing turns a quotation into an order. An order is taken with its items from the catalogue — by your staff, or by the customer on your catalogue page or your website.
No, neither. A shipment carries its carrier, tracking reference and link, the warehouse it left from and its stages. It does not carry quantities, so it records that part of an order went out, not which lines.
There is no printout, PDF or export of the order itself. The draft invoice made with it can be printed or saved as a PDF from Invoices.
On a website connected to KaryalayOne, yes — the website takes the payment and the order arrives here. On your shared catalogue page they check out with the payment instructions you write, and pay you that way.
See your own orders in it
Bring last week’s orders to the demo and we will take one through its statuses and out in two shipments.