How long you have to change your mind
No period has been set, for anything we sell. Not for a subscription, not for a website, not for mail.
Refund policy
What happens to your money when you stop
Stopping is settled and is written below. Giving money back is not, for most of what we sell — so rather than print a policy nobody has agreed, this page says what is settled, what is not, and why one of the things we sell could never work the way the others will.
Last updated Written from what this system actually does, and not yet read by a lawyer. That reading happens before anything on this site can be bought.
Why this page is short
A refund policy is a promise about money, and most of the terms that would govern one here have not been settled: how long you have to change your mind, and what happens to a period only half used. None of that has been decided by anybody here.
A window written on this page today would be a number nobody in this company is standing behind — the kind of sentence a business writes because a page felt too short, and then argues about with a customer eighteen months later. It is not here. What is below is the whole of what is actually settled, and then the whole of what is not.
The one that is structural
A name is not a subscription
Everything else we sell is a subscription to something we run ourselves, where a refund is a decision somebody can take. A name is not, and the reason is worth understanding before you buy one.
You ask for a name
Nothing has been spent
You tell us the name you want and somebody here looks it up. Up to this point there is no money anywhere in the story and nothing to undo.
The name is registered
The money leaves, and it leaves for good
Most of what a name costs is the fee charged by whoever runs its ending, and it is paid at that moment. It is not held anywhere on our side waiting to see whether you are pleased. The ending now has the name registered in your details, and it has the fee.
The term runs
Held, not bought
You hold the name for a fixed stretch. Giving it up in the middle does not give the stretch back, any more than leaving a rented shop early unpicks the rent already paid to somebody else.
This is the one place on this site where being generous would not be enough: the money is with the people who run the ending, not with us, and they do not give it back because somebody changed their mind. What a name gets you instead is a term nobody can take off you, and the freedom to move it wherever you like while it runs.
Not decided
The conditions this page cannot yet set
Each of these is a decision somebody has to take. Listing them is not an apology — it is the only way to be sure you are not reading a promise into a silence.
What happens to a part-used period
You keep it and use it to the end — that much is settled. Whether money is ever worked back day by day instead, for somebody who would rather stop outright, is not.
Money taken for a name that then cannot be registered
There is only one decent answer to this and it is still not a decided term, so it is named here rather than promised.
What a cancellation costs, if anything
Whether stopping early carries a charge at all, and on which of the things we sell. Undecided, and the silence must not be read either way.
Every one of them will be answered on this page before anything on this site can be bought, because a shop that can take your money and cannot tell you how to get it back is not a shop anybody should use.
Meanwhile
What is true today
Things you can check for yourself, without taking our word for any of them.
- Stopping a subscription stops the next payment. It does not refund the period you are part-way through, and you keep using that period until it runs out.
- After a period runs out there is a grace period in which everything still works and we ask you to pay: a fortnight for KaryalayOne and websites, seven days for business email and email campaigns. After that it is switched off — and switched off is not deleted. Your records, files and settings stay where they are, and paying brings them back.
- Business email is suspended rather than switched off: nobody can sign in or send, but mail sent to your addresses still arrives and is kept. Only if it is still unpaid thirty days after that does receiving stop too.
- Nothing renews by taking money from you automatically. We email you, and you decide. A domain name you have deliberately set to renew itself is the one exception, and you switch that on and off yourself.
- A block of app sending is bought once and is not refundable. Whatever is left of it lapses twelve months after you bought it, and you are warned twice on the way down — once at a fifth left and again at a twentieth.
- A name is the one thing we sell where a refund is never ours to give: the registry takes the fee the moment the name is registered, and it does not give it back to us either.
Ask early rather than late
If getting your money back matters to you — and on some of this it should — ask before you pay rather than afterwards. You will get the same answer in a conversation as you will get on this page when it is finished, and if the honest answer is that it has not been decided, you will be told that instead of a comfortable one.